Privacy & Cookie Policy + Website Disclaimer
Last updated: [insert date]
1. Who We Are
RGL Restoration (“we”, “us”, “our”) – exterior cleaning, brickwork, stone, façade renovation, driveway cleaning, roof cleaning and related services.
Email: [insert email] | Phone: [insert phone]
Website: rgl-restoration.co.uk
We act as the Data Controller for the purposes of the UK GDPR (Data Protection Act 2018).
2. What Personal Data We Collect
Information you provide
Name, company (if applicable)
Contact details: email address, telephone number
Address/job location of the property to be serviced
Details of the service requested (brick repointing, façade cleaning, etc.)
Any correspondence or forms you submit via our website or email
Information collected automatically
IP address, browser type/version, device type
Cookies, usage statistics (pages visited, time on site, clicks)
Date/time stamps and referral source
Information from third-parties
If you interact with us through social media or online business listings, limited publicly-available profile data may be accessed.
3. How We Use Your Personal Data
We use your data to:
Provide quotations and on-site assessments
Arrange and deliver the services you request
Communicate with you (via email/phone) regarding bookings, invoices, service updates
Maintain our records (customer history, invoicing, compliance)
Improve our website, marketing and service delivery
Fulfil legal, tax and regulatory obligations
We do not sell or lease your personal information to third parties.
4. Lawful Basis for Processing
Contract: to fulfil service agreements with you
Legitimate interests: our business operations and service improvement
Legal obligation: compliance with accounting, tax, regulatory requirements
Consent: where you explicitly provide consent (e.g. via cookies or marketing opt-in)
5. Sharing Your Data
We may share your information with:
Trusted subcontractors or service providers (only as necessary to perform the requested services)
IT, hosting or website providers who support our operations
Professional advisors (accountants, legal) as required
Legal or regulatory authorities if obligated by law
All third parties must treat your data securely and only for the purposes we've permitted.
6. Retention of Data
Enquiries: We retain your data for up to 36 months after the last interaction if no contract proceeds.
Clients/customers: We retain your data for up to 7 years after contract completion or last invoice (in line with accounting and tax obligations).
Cookies/Usage data: Stored as specified in our cookie policy below.
After these periods your data will be securely deleted or anonymised.
7. Your Rights Under UK GDPR
You have the right to:
Request access to the personal data we hold about you
Have your data corrected if inaccurate
Request deletion of your personal data (“right to be forgotten”) where applicable
Request restriction of processing
Object to processing based on legitimate interests
Request data portability (where applicable)
Withdraw consent at any time (for processing based on consent)
To exercise any of these rights, please contact us at [insert email].
8. Cookies & Tracking Technologies
What is a cookie?
Cookies are small text files placed on your device by your browser when you visit a website. They help the website recognise your device and keep track of your preferences.
Which cookies do we use?
Strictly Necessary Cookies: essential for the website to function (e.g. session cookies, security cookies).
Performance/Analytics Cookies: help us understand how visitors use our website (e.g. Google Analytics).
Functional Cookies: enable enhanced functionality (e.g. remembering your preferences).
Marketing/Tracking Cookies: used to deliver adverts more relevant to you and measure campaign effectiveness.
Your cookie choices
You can accept or refuse cookies via your browser settings. You may also be presented with a cookie banner/consent mechanism on the site. Refusing cookies may limit certain website functionality.
Cookie expiry
Cookies may have different expiry times (session-only to up to 12-24 months).
For example: analytics cookies may persist for 12 months, marketing cookies for up to 24 months.
9. Data Security
We take appropriate technical and organisational measures to protect your data, including:
SSL/HTTPS encryption on the website
Secure servers, password-protected systems
Restricted access to personal data by authorised personnel only
Regular software updates and security patches
However, no method of transmission via the internet is entirely secure, and we cannot guarantee absolute security.
10. External Links
Our website may contain links to other websites (e.g. social media, partner sites). We are not responsible for the privacy or data practices of those external websites.
11. Website Disclaimer
General
Information on this website is provided for general information only. Whilst we make reasonable efforts to keep the information accurate, we make no guarantees of completeness or suitability for any particular purpose.
No professional advice
Nothing on this website constitutes professional advice (legal, financial, construction). You should obtain your own independent advice before acting.
Liability
To the fullest extent permitted by law, RGL Restoration will not be liable for any loss or damage arising from your use of the website or reliance on information contained within it.
Service availability
Use of the website and services is at your own risk. Access may be suspended at any time.
12. Changes to This Policy
We may update this policy from time to time. The “Last updated” date at the top reflects the current version. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions about this policy or how we handle your data:
RGL Restoration
Email: rob@rgl-restoration.co.uk
Phone: 07479 861795